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Complaints Policy

If you are unhappy with any aspect of our service please speak in the first instance with a member of staff as we would like to take the opportunity to put things right immediately.

Written complaints can be made to:

The Centre Manager, 21-23 Blackburn Road (Head Office), Accrington, BB5 1HF.

You can get a copy of our complaints policy from any member of staff on request.

We treat all complaints with the same seriousness whether verbal or written, and want to learn from your experience.