Staff and volunteers are responsible for ensuring they work within the Equal Opportunities legislation at all times and promote the equal rights of all people.
Where appropriate, staff and volunteers should challenge behavior that they feel is discriminatory in any way. The management is responsible for ensuring that all activities are in line with Equality and Diversity guidelines and for providing training and guidance to staff and volunteers as required.
We are committed to Health and Safety in the workplace. Tutors are responsible for the Health and Safety checks and responsible for participants. Risk Assessments are carried out by all tutors before the start of a new course. Participants are asked to inform tutors of any Health and Safety risks or concerns that they are aware of.
Complaints may be made verbally or in writing. If you feel your complaint is of a serious nature, we advise that they put it in writing. Our team will attempt to resolve the complaint immediately If the complaint cannot be immediately resolved by the tutor or our Management staff member, then it will be passed to the CEO, who will attempt to resolve the complaint to your satisfaction at this stage. If it is not possible to resolve the complaint, a written outline of the nature of the complaint and actions already taken will be drafted for our Executive Committee. You will be informed of the date of the next Executive Committee meeting and that a response will be made within 5 working days of the meeting.Should you remain unsatisfied following the Executive Committee response then they have the right to request to attend the next Executive Committee meeting to put the complaint personally.
The committee will hear the complaint and respond in writing to you. This decision will be final.
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Any questions, please discuss with your therapist or call us on 0300 330 1354.